01. Order Processing
Orders are normally processed after the order has been successfully placed and payment has been confirmed.
Processing time may vary depending on product availability, order volume, verification requirements and other circumstances.
Please make sure your contact and delivery information is correct when placing your order.
02. Delivery Time
Delivery times depend on the destination, courier availability and other logistical factors.
Estimated delivery information, where available, will be shown during checkout or communicated with your order.
Delivery estimates are not guaranteed and may change due to circumstances outside our reasonable control.
03. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.
Shipping charges may vary depending on the delivery destination, order size, shipping method and promotional offers.
If free shipping is available for an eligible order, the applicable offer will be reflected at checkout.
04. Order Tracking
Once your order has been dispatched, tracking information may be provided through email, SMS or other available communication channels.
Tracking information is provided by the relevant delivery partner and may take some time to become active after dispatch.
05. Delivery Address
Customers are responsible for providing an accurate and complete delivery address, including the correct PIN code and contact number.
If an incorrect or incomplete address is provided, delivery may be delayed or the package may be returned to the sender.
Please contact us as soon as possible if you notice an error in your delivery information.
06. Delivery Delays
Occasionally, deliveries may take longer than the estimated time due to circumstances such as:
- Weather conditions.
- Public holidays or peak shopping periods.
- Courier or transportation disruptions.
- Incorrect or incomplete address details.
- Regional restrictions or other circumstances beyond our control.
We will make reasonable efforts to assist with delayed shipments once we are notified.
07. Damaged or Incorrect Packages
If your package arrives visibly damaged, please document the condition of the package and contact our customer service team as soon as possible.
If you receive an incorrect product, please contact us with your order details so that we can review the issue and assist you according to our applicable return and exchange policy.
Keeping photographs of the package and products can help us investigate shipping or product-related issues more efficiently.
08. Contact Us
If you have questions about your shipment, delivery status or shipping policy, please contact Dream of Dazzel.
Traditional Jewelry & Clothes Inspired by Punjab's Queen Jind Kaur
Phone: 513-331-2880